Legal Terms

Website terms

Last updated 14 August 2026

These terms apply to use of the Treat Sub website and to Treat Sub monthly treat box memberships.

Membership packages

We offer four monthly packages. The price shown for each package includes standard delivery to mainland UK addresses. Package contents vary month to month so that treats stay interesting, and we may substitute an item of equal or greater value when stock requires it.

Requesting a box

Submitting the form on the home page is a request, not a completed order. We confirm your delivery details and your first box date by email. No payment is taken and no membership begins until you set one up.

Billing, changes and cancellation

Memberships are paid monthly in advance by card. Payments are taken by Stripe, our payment processor, starting on the day you complete checkout and recurring on the same date each month until you cancel. There is no joining fee and no minimum term. You can change package or cancel at any point from your account page: cancelling stops all future payments, and your membership runs to the end of the month you have already paid for. Changing package changes your monthly amount, and Stripe adjusts your next invoice for the part of the month already paid.

Failed payments

If a payment fails, Stripe will retry it and your account page will show that a payment is due. Deliveries are paused until the payment succeeds, and you can update your card details from your account at any time.

Your account

You can create an account to see your membership, keep your dog’s details up to date, set up or update your payment, change package or cancel with one button. Card details are entered on Stripe’s secure checkout and are never held by Treat Sub. You can ask us to delete your account by getting in touch.

Delivery

Boxes are posted monthly to mainland UK addresses. If a box arrives damaged or does not arrive, contact us and we will replace it or refund that month.

Dog wellbeing

Website content is general information and is not veterinary advice. Owners are responsible for checking product labels, ingredients and feeding guidance, and for deciding whether a product is suitable for their dog. Ask a veterinary professional if you are unsure.

Website availability

We aim to keep the website useful and accurate, but it may occasionally be changed, suspended or unavailable while we maintain it.

Acceptable use

Do not misuse the website, attempt to interfere with its security, submit unlawful content or use automated systems to overload its forms or services.

Consumer rights

Nothing in these terms affects your statutory rights, including your right to cancel a distance contract within 14 days of receiving your first box. Perishable treats that have been opened cannot be returned, but tell us if anything is not as described and we will put it right.